Main Objective:
To simplify processes and enhance user experience by minimizing the need for users to repeatedly enter the same information, especially beneficial for those with cognitive and short-term memory challenges:
In multi-step forms where users interact with various inputs, specific fields or data entries may reappear on subsequent pages. Re-entering the same information can be cumbersome. To address this, we employ techniques such as automatic or optional field population. For example, in a phone provider's multi-step form, if a user's phone number is required in one step and then again on a following page the company’s main contact’s phone number is required, a checkbox labeled "Use the same phone number as entered in the previously" is provided.
Authors must ensure that information is not stored beyond the user's session to protect privacy and comply with security guidelines, especially if sensitive information is used. If a user's session expires due to inactivity, all stored details should be promptly deleted from the website.
It's crucial to highlight that relying only on autocomplete features is insufficient to meet these success criteria, as they may not address all essential user scenarios and security concerns.
There are instances where re-entering specific data is necessary. For example, if a password is required again to verify the user's identity, such sensitive information should not be stored for security reasons, necessitating the user to re-enter it when prompted.
